We attempt to pass a savings on to our customers by eliminating the need for clerical billing. You will note that each rental sheet is identified as a “INVOICE & CONTRACT”. This is the only invoice you will receive. New customers, who have not previously established credit with our company, are on a “prepaid” or COD status. Credit customers are expected to make payment within 30 days of the receipt of equipment. Failure to do so will result in the assessment of a $60.00 late charge.

WE ACCEPT

ADDITIONAL INFORMATION ABOUT RENTALS

• TAMPERING WITH OUR EQUIPMENT: We exercise a strict policy of checking each piece of equipment, system of equipment, and all support material, cables, etc., delivered for rental. All equipment is given an operational and /or a meter test prior to being delivered.
  For example, all VCR’s are tested with 3 different tapes. ( If the unit is on the verge of failure, this procedure will force it to fail before delivery. ) Another example is computer projectors and monitors. Each is attached to a computer and operated prior to delivery.
  Please, DO NOT, under any circumstances, disassemble equipment or poke any type of lever into a machine. Any damage caused will, of necessity, require full payment immediately.
• BACK UP EQUIPMENT: All possible steps are taken by us to insure that rented equipment is operational and dependable on site. If complete assurance is required , back up equipment should be rented. We are not responsible for technical difficulties during your event.
• CANCELLATIONS: Cancellations Communicated more than 24 hours prior to a scheduled delivery will be fully refunded. Cancellations received the day / evening of a scheduled delivery, will be refunded 50%. Cancellations for equipment in transit or already on site, are NOT refundable. Cancellations are not refundable under any other schedule. The preparation of all equipment ( our policy ) occurs no later then 12 hours prior to delivery. The personnel checking and assembling the equipment must be paid. When an order is received, by phone, in writing, or by any other means, it is binding to us and to you.
• DELIVERY AND PICK-UP SERVICE: To qualify for this service, there is a MINIMUM RENTAL FEE OF $50.00, regardless of the rental cost of the item should it be less then that amount. ( IE: a small tripod screen, carousel tray, or VCR. ) The delivery / pick-up fee is in addition to the rental fee. This is a single charge covering both delivery and pick-up. This fee is for drop off items and does not include equipment set-up charges. You, or an authorized representative for you, or your company, is expected to be at the point of delivery / pick-up at the appointment times. Please be present for delivery if your input is required for the location of the equipment, or if you require hands-on information about operating the equipment.
• EQUIPMENT SET-UP CHARGES: It is our policy that small systems and items that typically can be set-up by one man in less then 15 minutes, are considered drop off items. ( Examples are carousel projector, LCD projector, tripod screens, simple sound systems, etc. ) Large systems and / or items that require substantial labor time or a two man delivery, will be charged a set-up fee. ( Examples would be fast-fold screens, multiple TV’s with distribution amplifier and cables, and large venue sound systems. These examples are not all inclusive. ) If you or your company are assuming responsibility for setting up equipment on site, no set-up fee will be charged. If we are to assume single source accountability for delivery and set-up of equipment, a set-up fee will be determined at the time the equipment is ordered. If we provide set-up, we will break down equipment as well. Client break down resulting in additional time to check and inventory equipment, sort cables, and/or remove tape and glue from cables, will be billed additional labor.
• OPERATORS / TECHNICIANS: Operators / technicians are available at $55.00 / hr. during business hours ( 9:00am to 5:00pm ) and $65.00 / hr. on nights, weekends and holidays, with a three (3) hour minimum. Operators / technicians on site during meals shall be provided a meal. Normal attire is work / sports clothes. Communicate when booking if semi-formal or formal attire is required.
• RELAYING PROPER TECHNICAL INFORNATION WHEN ORDERING: In order to insure selection of the correct equipment for your needs, you must supply us with complete technical as required. This is usually needed for us to provide a price quote or to process your order. We will be happy to communicate with your technicians as needed. When ever possible, we strongly recommend you allow time for a technical rehearsal prior to your event.